How we keep CloudLune a place you can trust.

When you toggle Post anonymously, your name, username, and avatar are hidden from other members. Everyone in the Cloud sees the post attributed to "Anonymous."

What "masked at the database level" means: the app never sends your identity along with an anonymous post. The database rules that other members' apps use to fetch posts are configured to return null for the author field on any anonymous row, and members' clients cannot bypass that by asking directly — the rule is enforced by the database itself, not by our frontend.

What we can still see: anonymity is privacy from other members, not from CloudLune. We retain an internal link between the post and the account that created it so we can enforce our Community Guidelines (e.g. remove abusive content) and respond to lawful requests. This link is not visible to any member — including moderators of the Cloud — and is only accessed by the CloudLune trust & safety team when reviewing a report or a legal request.

Who can see the link: a small number of CloudLune staff involved in safety review. It is never shared with other members, other Clouds, advertisers (we don't run ads), or third parties, except when required by law.

CloudLune uses a combination of three layers:

• Community mods. Each Cloud has an owner and may have additional admins/mods, who can remove posts and comments in their own Cloud and manage membership.
• CloudLune staff. Our trust & safety team reviews reports across all Clouds, can remove content anywhere, and can suspend or ban accounts.
• Automated safeguards. Rate limits, spam heuristics, and keyword flags for crisis and hate speech surface content to staff faster. We do not use automated systems to make ban decisions on their own.

Private Clouds are visible only to their members. Guest browsing is limited to public Clouds; private content and events are never exposed to signed-out visitors.

1. Tap the ⋯ menu on any post or comment and choose Report.
2. Pick a category (harassment, hate, crisis, sexual content, misinformation, spam, or other) and add optional context.
3. Your report is submitted confidentially — the person you reported is not told who reported them.
4. Our team reviews every report, usually within 48 hours. Crisis reports are prioritised.
5. If the content breaks our guidelines we remove it and may restrict, suspend, or ban the account. Repeat or severe violations lead to permanent removal.
6. For the reported person's privacy we don't share individual outcomes back to you, but reports directly drive real enforcement.

If you're in immediate danger, please contact local emergency services first — reporting on CloudLune is not a replacement for emergency help.

CloudLune is a peer support community: members sharing experience with one another. It is not a clinical service, and members responding in Clouds are not acting as your therapist, doctor, or lawyer unless they've been verified through our Ask a Pro programme and explicitly say so.

In Clouds focused on mental health, grief, and relationships you'll see a persistent, unobtrusive banner linking to crisis resources. If a post is flagged as a possible crisis or self-harm concern, we surface support resources to the person who posted.

For safety, harassment, or account concerns email support@cloudlune.com. For privacy or data questions see the Privacy Policy.

This page is maintained by CloudLune. It describes app-visible controls and our current practices; it is not an independent certification.